After Hours Tuxedo

FOR All potential wedding participants
DO NOT USE this organization.
Rob and I won $110 off tuxedos when we went to the Bridal Expo in Boston. Realizing that they were affiliated with David's Bridal, where I got my dress, I thought well great, there will be color matching and such. Plus everyone will get to benefit financially. Yeah not so much.
"OK so Tommy Hillfinger tuxes are $135." (Yikes, seems expensive to me but whatever.)
I reply that "the groom gets his free, why is there a fee of $35.25?"
"Oh that's for accessories like shoes and vest."
"Wait. That's not included?"
"Nope."
"Why?"
"I don't know, it should have been explained to you at the Expo."
"Well it wasn't, it says grooms tux free. Not tux only free, not including accessories."
"Well there's nothing I can do."
OK Whatever. So after the debacle of differing opinions between Rob, myself, and my futher mother in law, we make some decisions... correction. I make some decisions. What the FOB and FOG are wearing, colors, styles, patterns, all that crap. Rob gets his measurements, Father in law gets his as well.
"So each member of your party at the time they make their measurements has to pay $20."
OK so no problem, makes sense to me.
So I ask the next logical question: "Now picking them up?"
"You have to pick them up Thursday before the wedding at 4:00 PM. "
"That might not work for me - that's the rehearsal - which starts at 6 in Billerica. "
"Well there's no truck delivery on Wednesday and no other one til Saturday which clearly will not work for you."
No Shit Sherlock.
"Cant' we pick them up the week before?
"no."
Allrighty then.
"So because you signed up with us you get either a buy one get one free Carnival cruise, OR a 3 day 2 night vacation. "
"Cool, we'll take the vacation." And a brochure with all these locations is given to me. I put it with all the other stuff in my bag and tell them I will decide later on the destination.
So home we go and last night I start reading the back of the brochure. Time for major red flags.
What are your ages....what is combined annual income...what major credit cards not debit cards do you posses...Mail completed form and $50 to this address....When calling you will be offered exciting vacation opportunities in the resort area.....if cohabitating must have ID's with matching address..... and so forth.
So I call and get this nimrod named Marlene who cannot tell me where in Cape Cod the resort is. Cannot tell me any of the locations. When I remark that Cape Cod is a big place, she says "oh you'll get the address when we get your money."
"Why do you need income?"
"The computer requires it."
"Yes but why?"
"I don't know."
"I was given this as a promotion from After Hours Tux."
"So what?"
So clearly I am not continuing this conversation. I then proceed to call the store and get another winner, Susan, on the line, who says she's the store manager. When I tell her the above tale, there is silence and then "So what do you want me to do about it?" Incredulous, I reply "Well your company is selling this - as a promotion if you will, and it's really poor customer service to sell something as free, and have it not be so. Futhermore, they didn't seem to care about After Hours, not really a good partnership, wouldn't you say?" "So what you want your money back or what?"
Uh yeah hell yeah I want my money back, I think. What I say is that I paid cash on two separate dates in a total of $40.
"What's the date of your wedding?" "June 10," I reply.
"OK so if you want cash come into the store and get it otherwise I will process a check from company headquarters to such and such address (Rob's) which will take 2 weeks."
"Fine, send the check. I just want you to know how poorly I think this reflects upon your store.
pause "I'll let the district manager know. "
That's right, the purported manager of this store HUNG UP ON ME !
Do yourselves a favor - and avoid After Hours Formalwear like the plague.